FAQs

Frequently Asked Questions

Vakalat FAQs

Vakalat.com is an online platform designed to support advocates by offering a comprehensive suite of tools, including a directory for client connections, case management, job opportunities, and skill development resources.

Vakalat.com’s Case Management System is an all-in-one solution built to simplify and optimize legal operations. It enables legal professionals to efficiently manage case information, monitor critical timelines, organize documents, and communicate smoothly with clients through a single, centralized platform.

Yes, Vakalat.com provides secure document storage, ensuring that sensitive case information is easily accessible yet protected against unauthorized access.

Absolutely. Vakalat.com facilitates real-time state of the art collaboration feature among lawyers and external partners through built-in chat and discussion tools, securely sharing case details, enhancing teamwork and communication.

The platform employs role-based access controls, ensuring that sensitive information is shared only with authorized participants, thereby maintaining data security and confidentiality.

Yes, you can access Vakalat.com from desktops, laptops, tablets, and smartphones, ensuring you can manage your legal practice from anywhere.

Yes, Vakalat.com includes a client management system where you can store client details, communication history, and case-specific notes securely.

Yes, the platform allows you to assign different roles and access levels, ensuring that team members only see and edit information relevant to their responsibilities.

Vakalat House FAQs

Vakalat House is an online marketplace platform that connects customers with multiple third-party vendors selling products such as books and other merchandise. Vakalat also directly sells select products — for example, branded white shirts — as a vendor itself.

  • For products sold directly by Vakalat (e.g., white shirts), the GST is included in the listed price.
  • For products sold by third-party vendors, GST treatment may vary depending on vendor pricing and tax settings.

  • You will see the GST component itemized on the invoice where applicable.

  • Returns and refunds depend on:

  • The type of product (book, apparel, etc.)
  • Whether the seller is a third-party vendor or Vakalat itself
  • The condition and eligibility of the item according to our return guidelines

  • Please check the Returns & Refunds section on the product or order page for specific instructions and timelines.

  • Once your order has been shipped:
  • You will receive a tracking link or tracking number.
  • Follow the link or enter the tracking number on the respective courier’s tracking page to check delivery status.

  • You may request cancellation before the order is shipped.
  • For items already shipped by the vendor or Vakalat House, standard return procedures apply instead of cancellation.
  • Check the Order Details section of your account to initiate cancellation or return.

  • Initiate a return or replacement request through the order page.
  • Upload photos and details of the issue as requested.
  • Follow the steps provided to complete your return/refund request.

  • Support will guide you based on the type of item and vendor policy.

Use the “Help & Support” section within your account. Provide your order number and details of the issue. Support will respond with next steps.

  • For Vakalat House products (such as white shirts), GST is inclusive in the displayed price.
  • For third-party vendor products, GST applicability and display may vary based on the vendor’s pricing setup.

  • The final invoice will show tax breakdowns where applicable.